57 Market Street

Thomas Birchall

Traders overall Rating

(185 Reviews)

Customer Service

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Quality of Work/Service

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Punctuality / Efficiency / Time Taken

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All engineers are RDI Registered.

Services Provided:
  • Aerial Installers
  • Television & Digital Installer
  • TV Repairs
  • Audio System Repairs
  • DVD, Video and other recorders Repairs
Feedbacks per trade:
  • Aerial Installers (54)
  • Television & Digital Installer (45)
  • TV Repairs (29)
  • Audio System Repairs (0)
  • DVD, Video and other recorders Repairs (1)
  • Other (55)
Comments from consumers who have used this trader
Reviewed 27-Oct-2016
Reliable, efficient, competitive price.
Reviewed 24-Oct-2016
We have purchased quite a few items from Birchalls and always found them very helpful and knowledgeable about the products we have bought from them.
Reviewed 25-Aug-2016
I have traded with Mr Birchall for many years and hope to continue for many more. Excellent personal service and genuine concern for ones requirements.
Reviewed 24-Aug-2016
an excellent local company with helpful, and knowledgable staff. competitive prices and excellent after-sales service
Reviewed 20-Jun-2016
Very pleasant people and very helpful in connecting my television and providing a new remote.
Reviewed 01-Jun-2016
Spare set provided whilst overnight repairs done to a high standard.
Reviewed 03-May-2016
I have traded with Birchalls for a few years now, they have supplied me with a washing machine and a cooker oven to date. Although I live in Leigh, I was recommended to go to Birchalls and I have always had excellent service from them! The quality and choice being second to none!
Reviewed 27-Jan-2016
I telephones Birchalls mid afternoon on Friday 15/01/16 explaining that I required a new TV with a robust stand that would not be easily knocked over. Mr Birchall gave me full information and phoned me back after the stand was assembled. He gave full advice regarding choice of equipment and advised delivery and installation would be made the following morning. He rang me when the delivery left the shop, giving me an approximate time of arrival, so I was fully prepared. The installation engineers were polite, helpful, explaining operations simply and clearly. It is refreshing that there are traders who still offer excellent customer service, in contrast to those that sell a product and produce little else.
Reviewed 27-Jan-2016
Staff very willing to help. Honest pricing on TV repairs.
Reviewed 06-Jan-2016
The old fridge freezer was very difficult to remove. The workmen did an excellent job to fit the new one. Mr Birchall and staff are polite, helpful and deserve great praise. We need this service. Thank you to all.
Reviewed 01-Jan-2016
Switched from sky to bt 3 days before Christmas Day, bt engineer diagnosed a fault with aerial and splitter which he couldn't fix. I rang birchalls and although they had no appoints left managed to get 2 engineers (Simon and James, who were brilliant) in between jobs on the same day. Repairs complete within half an hour. This is the 3rd time in 12 years I used birchalls and on each occasion the service has been first class. This not the type of repair you need often but if you want a speedy efficient service this is the place to go.
Reviewed 15-Dec-2015
I have just moved to Hindley Green from Aberdeen and Mr Birchall has helped me so much and given me excellent service.
Reviewed 15-Dec-2015
We purchased a new gas cooker from Birchalls. It was for my mum who lives in Leigh. I live in Hertfordshire and we needed it to be delivered on a day when I was with my mum. We ordered the cooker on a Friday and by the following Friday it had been delivered and installed. Mr Birchall was excellent. He kept me fully informed of when delivery would take place and nothing was too much trouble.
Reviewed 03-Dec-2015
Mr Birchall is an honest, trustworthy, reliable trader with excellent customer communication skills. His staff are polite and competent. A pleasure to trade with, always.
Reviewed 22-Nov-2015
Tommy and his plumber did a brilliant job sorted the problem within 24 hours
Reviewed 12-Nov-2015
the 2 men that did the job were very pleasant and did an excellent job. I would not hesitate in recommending this company to anyone who needs aerial work doing.
Reviewed 06-Nov-2015
Very good service, pity there aren't more of these 'homely type business's' around anymore.
Reviewed 14-Oct-2015
Excellent professional service by all office and installation personnel from the initial survey until the installation was commissioned.
Reviewed 22-Sep-2015
very obliging and highly recommended.
Reviewed 18-Sep-2015
the whole buying experience was a joy. nothing was too difficult to explain. Mr birchall is one off, a true gentleman. the installation was completed the same day by two very cheerful engineers, and i cannot fault the service.
Reviewed 21-Aug-2015
Excellent job, would really recommend this firm.
Reviewed 19-Aug-2015
a plesure to do business with. we have used them for many years. we highly recommend them.
Reviewed 04-Aug-2015
Excellent Service. Provided detailed information on potential problem and cost. Extremely helpful. Would definitely recommend.
Reviewed 29-Jul-2015
Mr Birchall and his staff were very courteous and helpful - going the extra mile to assist me in the purchase and fitting of my freezer - he even put the food back in for me. I am an elderly lady and appreciated the extra support given. Top marks!
Reviewed 09-Jun-2015
Telephone service was very well mannered The repair on the tv was prompt & to a very good standard,all done for a very good price
Reviewed 07-May-2015
Very helpful in finding just what I wanted and ordered specially. Good advice about quality. Delivery men were very polite and helpful.
Reviewed 28-Apr-2015
friendly and efficient, very pleasant and customer focused.
Reviewed 28-Apr-2015
full inspection carried out on tv aerials. explanation of faults and need for possible work. no hard selling at all. time and care taken. good service
Reviewed 28-Apr-2015
quite happy with quick service. very pleasant young man. showed me how to operate TV box, not entirely grasped everything yet, but Im sure ill get the knack soon.
Reviewed 17-Apr-2015
All aspects of the transaction done to first class satisfaction, highly recommended in all departments
Reviewed 15-Apr-2015
tv went bang so needed a new one asap mr birchall sorted delivery out for me the two guys that deliverd the tv where simon and james unboxed it tuned it and showed me how it all works
Reviewed 14-Apr-2015
The engineers were very polite, professional and friendly, highly skilled and did a first class job. I would recommend them to anyone
Reviewed 14-Apr-2015
when ever i need anything electrical i always phone mr birchall always polite and friendly his two workmen james and simon did a really good job
Reviewed 10-Apr-2015
Good efficient,professional service. Prompt.
Reviewed 09-Apr-2015
tommy and his staff have always been spot on with me always had same day appointments very knowledgable on all appliances and tvs
Reviewed 09-Apr-2015
sky dish moved in the high winds aquick call to the shop in hindley and within a hour birchalls sent there engineers out twenty mins later my signal was restored THANK U
Reviewed 08-Apr-2015
had problems with intermitent tv reception and called in birchalls to sort the problem the two staff that carried out the job where very polite and introduced them selves as james and simon first class service at a very reasonable price
Reviewed 08-Apr-2015
purchased a tv from mr birchall at birchalls in hindley service was first class and swift delivery
Reviewed 02-Apr-2015
found the people at birchalls very pleasant and efficient. would certainly recommend them to others
Reviewed 30-Mar-2015
booked a aerial to be installed by birchalls service i got a phone call confirming the appointment and the two engineers turned up on time the job was carried out quickly and efficiently by the two birchalls men simon and james i have used birchalls on previous occasions
Reviewed 19-Mar-2015
whenever i have used this shop, i have always been given excellent customer service.
Reviewed 19-Mar-2015
no problem too big or too small for mr birchall and his excellent team. always accommodating.
Reviewed 19-Mar-2015
2 wel mannered gentlemen fitted machine with no messing about.
Reviewed 19-Mar-2015
i have recently had two dealings with Birchalls and have found them extremely helpful and friendly, and would most certainly recommend them because they are a very caring and efficient trader
Reviewed 16-Mar-2015
simon and james from birchalls sorted my aerial fault they turned up on time so i didnt need to waitin all day great service
Reviewed 12-Mar-2015
purchased a heater from birchalls very well priced and they even offered to build it up for me .and carry it to my car good old fashioned service
Reviewed 16-Jan-2015
Excellent service
Reviewed 12-Dec-2014
I bought a cooker 5 years ago and had issues with it i rang many companies who wouldnt help but after a phone call to Mr Birchall within 2 hours my cooker was ready in working order. Mr Birchall is a true gentleman. I only shop at birchalls now.
Reviewed 18-Nov-2014
Mr Birchall was very pleasant and hepful. he answered all out queries and gave very good advice. he was able to arrange some plumbing work that was needed. Very good service and advice.
Reviewed 14-Nov-2014
we purchased a dehumidifier from Birchalls which was faulty. Mr Birchall phone the company and we had a repacement the following day, which was also faulty, we are now awaiting a third item, but the service was exemplary and will have no desitation in buying from Birchalls in the future
Reviewed 06-Nov-2014
very happy with the staff and the way they treated me. i would certainly highly recommend them
Reviewed 17-Jun-2014
they provided an exceptional service, were friendly, explained all the options and did an exceptional job, would unreservedly recommend them and would certainly use them again.
Reviewed 19-Mar-2014
very thorough and knowledgeable. fixed fault and gave good advice re other issues with tv
Reviewed 19-Mar-2014
an excellent businessman both with his employees and customers.
Reviewed 24-Feb-2014
Very helpful and polite. Did an excellent job and I would highly recommend.
Reviewed 13-Feb-2014
Excellent throughout!
Reviewed 12-Feb-2014
Most Helpful
Reviewed 12-Feb-2014
Reviewed 12-Feb-2014
Nearly every electrical appliance I have has been purchased from Birchalls in Hindley. Their after-sales service is second to none. I always recommend them to friends
Reviewed 12-Feb-2014
Excellent all round service, did far more than I expected. A very professional company.
Reviewed 12-Feb-2014
I found them very friendly and helpful, and cleaned round after fiishing the service. I offered them their service money but they didnt take it. I will pop in and give them something at the weekend.
Reviewed 12-Feb-2014
bought two appliances from birchalls domestic appliances delivery was on time and very friendly delivery men simon and james great service from a trusted local family firm
Reviewed 27-Jan-2014
Provided excellect service
Reviewed 27-Jan-2014
Excellent Service
Reviewed 31-Dec-2013
my aerial blew down in the high wind new years eve simon and james from birchalls came out new years eve to get me veiwing again brilliant service
Reviewed 11-Dec-2013
Used Bichalls numerous times and they have never let me down
Reviewed 03-Dec-2013
The two engineers that came were very polite and courteous and did a very professional job erecting a digital aerial.
Reviewed 27-Nov-2013
Vary reassuring
Reviewed 27-Nov-2013
Would use them again
Reviewed 26-Nov-2013
Excellent service & helpful advice
Reviewed 26-Nov-2013
Easy to communicate
Reviewed 25-Nov-2013
Very helpful & informative. i am really happy with the staff at Birchalls
Reviewed 25-Nov-2013
Did a very good job
Reviewed 31-Oct-2013
Always use this firm.
Reviewed 29-Oct-2013
V professional and friendly, on time.
Reviewed 29-Oct-2013
V helpful, could not be better.
Reviewed 25-Sep-2013
Totally satisfied.
Reviewed 24-Sep-2013
V polite.
Reviewed 18-Sep-2013
V helpful and informative.
Reviewed 09-Sep-2013
1st class service, will use again.
Reviewed 28-Aug-2013
Patient and willing to help.
Reviewed 07-Aug-2013
Purchased new TV from Birchalls June 2012, after 10 months started with a few faults. Birchalls replaced with new TV June 2013 - Old fashioned values - customer satisfaction
Reviewed 07-Aug-2013
Always obliging, clean and pleasant workmen
Reviewed 07-Aug-2013
This was my first experience of the trader and trader scheme. I have only praise for both
Reviewed 29-Jul-2013
Pleasure to deal with, recommend.
Reviewed 23-Jul-2013
V polite, excellent service.
Reviewed 02-Jul-2013
Excellent, friendly, efficient, v pleased.
Reviewed 25-Jun-2013
Exceptional service from start to finish.
Reviewed 22-May-2013
Well mannered workmen, good job.
Reviewed 22-May-2013
V helpful.
Reviewed 25-Apr-2013
Reliable and polite, impressed.
Reviewed 23-Apr-2013
Pleasure, will go again.
Reviewed 10-Apr-2013
As usual quick, clean and high standard job.
Reviewed 26-Feb-2013
V quick, friendly and polite. V good price.
Reviewed 21-Feb-2013
Excellent, v polite, explained well, delighted with quality and cost, will use again.
Reviewed 21-Feb-2013
Most helpful and obliging, sorted in a day, good service.
Reviewed 21-Feb-2013
Excellent, quick response, pleasant staff.
Reviewed 28-Jan-2013
Always found to be v professional, fast, efficient, polite and helpful. 1st class service and after sales.
Reviewed 10-Oct-2012
V pleasant, reasonable price, good service.
Reviewed 30-Aug-2012
All staff well informed, amazing customer satisfaction, always use and recommend. Shop is a jewel, excellent in every way.
Reviewed 30-Aug-2012
Highly attentive, considerate and kind, service perfect.
Reviewed 12-Aug-2012
Would definitely recommend this company.
Reviewed 04-Jul-2012
V polite and helpful, will use again.
Reviewed 02-May-2012
V prompt, quality service, v happy, recommend.
Reviewed 30-Apr-2012
Excellent, friendly, highly recommend.
Reviewed 30-Apr-2012
V helpful and obliging.
Reviewed 11-Apr-2012
Reviewed 03-Apr-2012
V helpful, will use again.
Reviewed 02-Mar-2012
Excellent throughout.
Reviewed 06-Feb-2012
Deligted with service, friendly, helpful and patient. Work done on time, tidy and efficient.
Reviewed 05-Jan-2012
Excellent service, repaired same morning, superb!
Reviewed 23-Dec-2011
Sales staff v helpful.
Satisfaction survey results: