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Trader Information

Welcome to the Trader Information Page

About the 'What Tradesman?' scheme

Bexley's 'What Tradesman?' scheme is run by the Trading Standards team in partnership with Siteon Ltd. The scheme aims to help consumers find a reliable trader instead of being ripped off by rogue traders knocking at the door.

Potential customers can quickly and easily identify tradesmen and see previous customers' feedback on their work. Participating tradesmen can also benefit from the scheme as it gives them the opportunity to have the quality of their work recognised.

The scheme is aimed at all types of services including domestic building works and home improvements.

How the scheme works

Once traders have joined the scheme, their customers will be invited to comment on the quality of the work carried out by giving the feedback online through the What Tradesman website or by returning a customer questionnaire. The results are then recorded on the website.

An overall customer satisfaction profile will be built up for each participating tradesman and made available on request to prospective consumers. The information will also be available to view online.

Other information

Businesses should read the scheme's terms and conditions before signing up to the register.

Businesses should note that there is an annual fee of £75 (plus VAT) for membership of the scheme which covers the costs of pre-acceptance checks by the Trading Standards Team.

Customers have a fourteen-day cancellation period for most types of contract conducted away from a trader's place of business. Customers must be given a notice of these rights in the prescribed format. 

Terms and Conditions

To download a copy of the latest  Terms and Conditions of Membership please CLICK HERE

Rate your Trader

To download the latest version of the Rate your Trader Questionnaire please CLICK HERE


Our Contact Details
London Borough of Bexley's What Tradesman Scheme
Bexley Council
Trading Standards Service
2 Watling Street

T: 020 8303 7777
F: 0203 045 3525